Investigation of Cause of Loss, Liability, and Damages

Level: Intermediate

Why you need this course:
After completing this course, you’ll be able to compile the information needed to make a determination of cause of loss and liability on a claim.

Upon successful completion of this course, you should be able to:

• Describe the three bases for legal liability.
• Explain why and how each of the following general investigative tools is used in claim handling:
• Loss notice forms
• Policy information
• Statements
• Diagrams, photos, and videos
• Experts
• Records and reports
• Industry databases
• Internet
• Other investigative tools
• Explain how a claim representative investigates cause of loss, liability, and amount of damage in an auto physical damage claim.
• Explain how a claim representative investigates cause of loss, liability, and amount of damage in a property damage claim other than auto.
• Explain how a claim representative investigates cause of loss, liability, and amount of damages in a bodily injury liability claim
• Explain how a claim representative investigates compensability, liability, and benefits in a workers’ compensation claim

Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Investigation of Cause of Loss, Liability, and Damages Topics Include:

• Three bases for legal liability
• General investigative tools used in claim handling, including loss notice forms; policy information; statements; diagrams, photos, and videos; experts; records and reports; industry databases; the Internet; and other investigative tools
• How to investigate cause of loss, liability, and amount of damage in an auto physical damage claim
• How to investigate cause of loss, liability, and amount of damage in a property damage claim other than auto
• How to investigate cause of loss, liability, and amount of damage in a bodily injury liability claim
• How to investigate compensability, liability, and benefits in a workers’ compensation claim

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