AIS 25—Delivering Insurance Services (AIS)
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Bottom-Line Benefits

  • Improve service quality by gaining an understanding of customer needs and motivations
  • Increase productivity and efficiency by learning to identify and improve key business processes
  • Ensure consistency in service by learning how to effectively monitor and adjust to change

Level: Beginner

AIS Topics:

  • The Nature of the Insurance Business
  • Customer Identification
  • What Customers Want
  • The Voice of the Customer
  • Key Processes
  • The Process Improvement Model
  • Process Improvement Tools
  • Leadership, Teamwork, and Organizational Structures
  • Checking on Progress

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Phone: (800) 644-2101

Fax: (610) 640-9576

Mail: AICPCU/IIA
720 Providence Road
Suite 100
Malvern, PA 19355-3433

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