Loss Adjustment Process

Level: Intermediate

Why you need this course:
After completing this course, you’ll be able to apply the six steps of the loss adjustment process to ensure good claim handling practices.

Upon successful completion of this course, you should be able to:

• Describe and explain the steps in the loss adjustment process after a loss notice is received.
• Describe public adjusters’ role in the adjustment process.
• Explain how to verify losses through the use of the following:
• Statements
• Documentation, such as books, records, or photographs
• Describe the uses of various experts in a given claim situation.
• Identify the potential for subrogation in a given claim, and explain how experts and arbitration would facilitate recovery.
• Describe how to issue claim payments to account for all interests.
• Describe the contents of a denial letter

Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

Loss Adjustment Process Topics Include:

• The steps in the loss adjustment process after a loss notice is received
• The public adjuster’s role
• How to verify losses through the use of statements and documentation such as books, records, or photographs
• The uses of various experts in a given claim situation
• The potential for subrogation in a given claim, and how experts and arbitration would facilitate recovery
• How to issue claim payments to account for all interests
• Denial letters

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